- Purpose of Personal Information Collection
Personal Information collected from membership is allowed by LG-Nortel only when it is recognized that the purpose is limited to product promotion and provision of customer convenience information.
- Scope of Personal Information Use
It is strictly prohibited that any personal information of LG-Nortel membership is used for other purposes but the above mentioned purpose.
- Prior Consent before Change
If the collection purpose or use scope of personal information is changed due to the necessity of LG-Nortel, it is required to invite prior consent from every LG-Nortel members. Exceptionally, it may not be necessary to do so if such changes are due to changes of the applicable laws or policies of the government. Despite of it, important changes will be published through LG-Nortel Homepage in advance.
Personal Information Items to Collect and the period of retention and use
- Necessary personal information to collect
Necessary personal information items to collect from the membership of LG-Nortel to provide a variety of service are as follows.
A) Member's name
B) National ID Number
C) Address
D) e-mail
E) Cellular phone number
F) Office phone number
G) Department
H) ID
I) Password
J) Product group of interest
- Additional personal information items
The following information can be provided for convenient customer service at the discretion of a member.
A) FAX number
- Period of retention and use
LG-Nortel is always open to members only as long as membership is valid at the time, and a member's personal information retained in LG-Nortel will be destroyed immediately after the member decides to terminate the service.
Provision and Sharing of personal information
- No transfer of member's personal information before inviting prior consent
In generally, it is prohibited to provide personal information of LG-Nortel Members to the 3rd party. To provide such personal information to the 3rd party in order to provide LG-Nortel member with service, it necessarily needs prior consent through the reasonable procedure.
- Exceptions
However, if the necessity is recognized to provide members(customers) with basic service as follows, personal information can be delivered to the 3rd party without member's consent.
A) For a delivery service, a member(purchaser)'s essential delivery information(name, address and phone
number) is required; and
B) Personal information is provided for statistics, academic research or market research without member's
identification exposed.
Reading, Modification and Deletion of Personal Information
LG-Nortel opens a member's personal information retained in LG-Nortel whenever the member wishes to check one's own information and the essential personal information can be modified. Additional information as well as essential information items can be always read, modified and deleted. For the change and deletion of personal information or termination, a member should use 'Modify Information/Termination' menu.
Internal Privacy Policy
- LG-Nortel limits the number of employees with the authority to access to your personal information as small as we can. The authorized personnel are as follow.
A) An employee who is directly marketing users
B) Managers and employees working on personal information such as Personal information administrator and
the staff
C) An employee who inevitably needs personal information due to one's occupational duties
- LG-Nortel trains the above personnel about new security technology acquisition and private policy through in-house
training program and external training organization.
- When the company employs a new employee, LG-Nortel prevents personal information from disclosing with an
agreement of confidentiality from every employee and establishes internal procedure to audit implementation of
private policy and personnel's observance.
- When taking over personal information work among personnel, the process is performed with security and any
accident related to personal information before/after employment and retirement is clearly defined to the
responsibility.
- Personal information and general service data are not mixed but separately maintained in the respect servers.
- Computing room and data archives are specially controlled and the access is strictly controlled by designating as a special protection zone.
- In no case, LG-Nortel is responsible for any matters attributable to a member's personal mistake or basic risk from Internet. To protect one's own personal information, one should appropriately administrate one's ID and password and be responsible for it.
- In addition, if any loss, disclose, alteration and damage of personal information attributable to our administrator's
mistake or technical accident happen, LG-Nortel will notify you of the fact and take the appropriate measures and
compensation.
Administrative Measures for private policy
- In case personal information is entrusted for process, the important matters such as the assignee, contractual
period, relation between service provider and assignee and responsibilities will be notified to you in writing,
on our homepage, by email or over the phone.
- In case personal information is provided to an assignee, the entrustment agreement shall specify private policy
observance of a service provider, personal information confidentiality, prohibition of providing such information
to the 3rd party, responsibility in case of any accident, the contractual period, return or destruction of
personnel information upon the expiration, and the agreement is to be retained in writing or electronically.
- Entrustment of Personal Information
LG-Nortel can entrust personal information process to an external organization to collect, handle and manage it in order to improve service quality.
Suggestions and Complaints
- LG-Nortel respects your opinions or suggestions and you deserve to receive a kind and right answer about your
questions.
- LG-Nortel operates customer service center to communicate with members.
To contact the center, see the followings.
Customer Service Center
- email address : LG_NORTEL@LG-NORTEL.com
- Phone number : 02-2005-2128
- Fax number : 02-2005-2039
- Address : LG-Nortel Communications Team, 679 Yeoksam-dong, Gangnam-gu, Seoul
- 3. For any other consultation about personal information, you may get help from Korea Information Security
Agency, Internet Crime Investigation Center(Prosecutor's Office), Cyber Terror Response Center(National Police
Agency)
Korea Information Security Agency
- Contact number : 1336
- URL : http://www.cyberprivacy.or.kr
Internet Crime Investigation Center, Prosecutor's Office
- Contact number : 02-3480-3600
- URL : http://icic.sppo.go.kr
Cyber Terror Response Center(National Police Agency)
- Contact number : 02-392-0330
- URL : http://www.police.go.kr/
Obligation of Notice
This private policy was revised on January 16, 2006 and any addition, deletion or modification is required due to changes of governmental policy or security technology, the reasons and content will be notified to users 10 days ago on this homepage. |
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