Features

Remote users connect transparently, multi-site systems interconnect seamlessly, and applications enjoy LAN speeds with the IPLDK modular VoIP implementation.

The convergence of voice and data on to one network has created many new and exciting products and features. LG-Nortel’s solution to IP telephony is the initial step for your business to start benefiting from VoIP.

LG-Nortel’s VoIP technology is simple to implement, addresses QoS and assures security for communications over broadband networks.

Remote User (Tele-worker Solution)
Whether you choose the Basic or Pro Remote, your remote users get full and transparent access to the features and resources of the IPLDK platform. The remote phone simply operates like the phone in the office.

Basic: LIP Phone for local tele-worker Pro: RSG (Remote Service Gateway) includes ports for Digital phone, Fax(or SLT), BGM/Alarm contact and local PSTN and Back- up.

System Networking
The IPLDK VoIP module integrates seamlessly into your company’s LAN and WAN.IPLDK offers superior networking functionality by combining standards based (H.323/450) VoIP connectivity for basic functions and LG-Nortel’s proprietary protocol to gain advanced capabilities over your IP network. Transfer or call remote system extensions with a Unified Numbering Plan, share resources accessing facilities from remote systems, centralize attendant & voice mail services, activate forward and receive messaging transparently across the network utilizing your WAN and/or ISDN (PRI) network.

IPLDK Soft phone
The IPLDK SoftPhone gives you a powerful personal communications tool. In addition to full access to the IPLDK, the application synchronizes its internal Phone Book with your PIM (Outlook, ACT!, Goldmine), links to your Outlook calendar and e-mail, records conversations, and permits video calling and file sharing/collaboration under single application. With remote connectivity, add a WiFi interface to your PC for anywhere/anytime full feature transparent access to the IPLDK features and resources.

QoS (Quality of Service) & Secure VPN
Quality and security for your voice communications is a must. By enabling DiffServe pretagging and IP Sec, LG’s VoIP technology assures reliable and secure voice communications over IP networks. With DiffServe real-time voice packets are given priority over data at each point in the network route. Implementing the IPSec VPN (Virtual Private Network) standard sets authorization keys and establishes a ”tunnel” through the network assuring you of private and secure voice communications.

Advanced Business Applications
Business Applications is becoming part of the must-have solutions in all corporate communications environment. By deploying the right applications to your requirements, your company’s productivity and efficiency can be enhanced significantly. This result in tremendous amount of time spent and savings which can be realized very quickly over times.

LG-Nortel provides an array of core telephony business applications to improve productivity and enhance your customer’s contact experience. These desk-top PC and server based applications combine the power of your databases with tools your organization can employ to better serve your customer. In addition, LG-Nortel’s CTI permits you to obtain customized applications from 3rd parties for those business specific applications that must interface with your telephone equipment.

Eg., Billing/SMDR, Hospitality/PMS, Unified Messaging, Contact Center/ACD

ez Attendant
ez Attendant operates with an attendant’s multi-button phone visualizing the status of incoming calls and other users with icons to denote status of lines and stations, increasing the attendant’s efficiency and productivity. The application can manage and interact with a contact database (Outlook, Goldmine, ACT!, etc) in the ‘Phone Book Window. Use the Phone Book to places calls, send e-mails or SMS messages, and see who is calling to improve service levels to your customers.

Call Center Management & Supervision
Advanced incoming call algorithms permit flexible ACD group structures, covering customer service, tech service, and other groups employing basic or advanced incoming Caller ID routing. Supervisors can be defined to provide basic real-time management from an IPLDK terminal. The optional ACD ProCall Center app. incorporates flexible historical, real-time and forecasting reports and versatile PC based supervisor; capable of monitoring an array of real-time windows and Wall Boards for up to 3 ACD groups simultaneously.

PC Admin Management & Supervision
User friendly PC Admin supports multi-level database access for use as a site management tool. Permit structured database access so your staff can manage system functions quickly and conveniently. Provide flexible access to the various Admin functions as desired for your business; give access to supervisors for call routing and to attendants for speed dial and name/number assignments. Provide the system administrator with full access to the system database.

CTI unleashes your databases
CTI applications employ your customer databases to deliver information to your staff along with the call, IPLDK’s ez-Phone interfaces LG’s TAPI 2.1 TSP (Telephone Service Provider) to the desk-top PC. ez-Phone can receive Caller information from 1st (local) or 3rd (server) party database applications. Agents receive customer records for the caller as they answer the call, simply verify the caller information rather than inconvenience the caller with delays to bring up a customer’s record. The customer service level is enhanced and agent productivity improved.

Imagine how simple it would be if all your contacts could reach you anytime and anywhere, via a single telephone number? Add to this the ability to use all the functionalities of your company’s PBX, even when you are out of office. This is what IPLDK Mobility Solution offers. Mobility Solutions means that employees need only include a single telephone number on their business cards to receive calls via any phone of their choice: desktop, mobile or home phone. Moreover, calls made via the PBX from any remote location are supported by the same important facilities that are available when making calls in the office. These facilities may include operator assistance, chief secretary functionality, group functionality, single voicemail box and voice-dial functions. You can also make calls from your mobile phone with CID of your office extension. Mobility Extension is the ideal solution for mobile employees, including home workers, remote office workers and ‘road warriors’, such as sales representatives and field engineers. It is also ideal for campus roamers, working from several locations. A user-friendly interface ensures easy access to the corporate PBX. Users can activate and deactivate Mobility Extension via a telephone or web interface.

IPLDK integrates multiple wireless technologies so your staff can get the level of mobility they need: locally around the office space, throughout your business offices, or wide area with their mobile/cell phone.

In-Office mobility with Bluetooth
When the need is for short-range office mobility, the LDP-7024D and LDP-7024LD are the solution. The optional Bluetooth™ module and any standard Bluetooth™ headset allows the user to move freely within a range of 10 meters. Users are equipped handsfree for efficient high volume or agent call handling.
Note : Compatible Bluetooth Headset Mobel : Jabra BT-200/250
Plantronics M3000
Motorola HS810

In-building Wireless for Office Mobility/Campus Roamer (Low Cost DECT/High Coverage WiFi)

LG-Nortel in-building wireless solution lets you roam freely through-out your business facility using wireless voice terminals as standalone extensions or linked to a wired desk-top terminal. You gain access to the IPLDK to place and receive calls or activate features anywhere in the RF coverage zones. Seamless hand-over between zones increases the range and allows constant user mobility during a call or while idle. The IPLDK lets you choose the right technology for your site.

LG-Nortel's DECT digital wireless phone and DECT base stations implement the ETSI Digital Enhance Cordless Telephone standard for multiple user/multiple cell environments with up to 3 cells and 24 handsets.

LG-Nortel Wireless IP Phone implements WiFi (Wireless LAN) standard from IEEE, 802.11b. Bring together an unlimited number of zones for full building coverage. With its large full color screen and mobile phone like operation, you l quickly adapt to the wireless environment and its many benefits. WiFi also allows you to merge your voice and data over a single wireless LAN infrastructure.

Mobile Extension (GSM/CDMA) for Road Warrior/Home-office user
For the road-warrior or home-office user in need of unified communication, simply join the user’s mobile number or home telephone number to the user’s desk-top phone, The mobile user gains full access to the IPLDK resources and incoming calls to the extension are automatically routed to mobile user.

Remote Office Station (RSG) for Home/Temporarily-Office User
The RSG can be viewed as an extension of the IPLDK system into a remote location. It offers two extensions, features such as alarm relay, paging from the main office system and in the case of power outages or if the ADSL service goes down, a PSTN backup option is available for emergency calls. The RSG also allows calls coming into the remote office’s PSTN line to be answered back at the main office.

Advanced Mobility for Laptop & PDA Phone User
Traveling, working from home or even just working from a different location in the office or out of office, IPLDK soft phone allows you to remain an integral part of your office’s phone system. All you need is access to the LAN, an ADSL service or a wireless hotspot and you have a fully featured IP office extension on your laptop and PDA phone. And if your laptop or PDA Phone supports Bluetooth you can be totally wireless with a Bluetooth headset, anywhere in the world.

Least Cost Routing (LCR)
LG-Nortel sophisticated LCR function is a built-in feature that automatically select the least expensive route when an outgoing call is made. Together with the right solutions deployed, saving up to 80% over existing communications cost (phone bills etc) can be generated.

Virtual Conference Room
Invite your co-workers and customers, to join in a Virtual Conference Room. With IPLDK’s unique digital architecture you can bring up to 15 participants into a single group conference, avoiding multiple calls and delivering a single message. Each of the up to 9 Virtual Conference Rooms is secured by a separate user defined password required to enter the conference, assures only invited participants can enter.

Hot Desk
Free to move and free to call. Using Hot Desk, multiple users can asynchronously share a single IPLDK terminal. Users without a "fixed" extension have the ability to log in/out of stations as required. You log on to any unused Hot Desk extension and your extension features are available at the Hot Desk extension. Log-off and the Hot Desk extension is available for use by other users. Ideal for companies with a multi-shift environment or to set-up temporary back-up coverage positions.

Caller ID(CID)
With the new PSTN interface modules, you can receive incoming Caller ID at any phone in the system including CID compatible SLTs. Use the caller ID as a reference into your business database with LG-Nortel’s or 3rd party applications and now you can see the customers history. Know who is calling before you answer, pick-up the call or let the system take a voice message.

Redundant Power
If you are concerned about failure of the internal system power supply, equip your system with the Back-up Power unit. In the highly unlikely event of failure of the primary supply, the back-up supply takes over with no interruption in service for the critical back-up you want.

Telephone Call Recording
IPLDK’s optional integrated Call Recording is a new application from LG-Nortel that allows users to record important telephone conversations onto their PC. Caller’s information can be added for easy future reference. On-demand Call Recording has never been so cost effective and easy to use.

Automatic Call Distribution (ACD)
All LG-Nortel systems have an in-built Automatic Call Distribution (ACD) facility which is designed to increase efficiency in areas that handle a large volume of incoming calls and reduce call answer time in environments such as, sales departments, customer service organisations, call centres and any other area that has a large volume of incoming calls. Calls can be routed using Automatic Call Distribution (ACD) to queue and route incoming calls to agents according to, for example, which agent has been waiting the longest since their last call or route by expertise of agents.

Forced Handsfree
If a station has speakerphone capabilities, (standard on 7000 series phones from 70016D upwards) an internal caller can activate a station even if the user has not lifted the handset. Useful for emergencies and when user has their hands occupied.

Innovative Stylish Desk-top Terminals
Select from the widest array of desk-top terminals, designed to meet the needs of each location in your office. Desk-top terminals include the 7004N and 7004D and 7008N and 7008D, the choice for basic system services. The 7016D or 7024D for more advanced typical user needs incorporate the innovative mobile like operating style. The 7024LD with its large display is the choice for the power user. Office productivity can be increased using the wired headset port available on the 8-button handset and above or a Bluetooth headset on the 24 button telephone with the optional Bluetooth module.