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CTI / ACD (Call Center Solution)
Computer Telephony Integration can be normally described as the ability of Computing application to take control of telephone system. LG offers call center Capability with a CSTA based CTI link and the engine to communicate with each Agents using any TAPI compliant application S/W LG also provides ACD features, base of telemarketing service.
Major Features
- Automatic inbound-call Distribution
- Call division
- Call Priority
- Announcement
- Various ACD statistics
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